Shipping Policy
How long will shipping take?
Once an order has been placed, we will typically ship your order within 2-3 business days. You should expect your items to arrive within 7-12 days from the order date. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
How much is shipping?
We make customer satisfaction our #1 priority, which is why we offer free shipping on all orders Australia wide!
Shipment confirmation & Order tracking
After your order has been shipped, you will receive a tracking number via email so you can stay up to date with your products.
Damages
OzPet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.